Privacy Policy

We may collect some information from you when you register on our VisiLean cloud service for either trial or commercial usage of the VisiLean production management system.

Personal information: When registering to Visilean service for the first time or when updating
your data in our system, you will be asked for some personal data. This may contain all or a subset
of the following data:

• Salutation (Mr., Mrs., Dr. etc)
• Given name
• Family name
• Email address
• Phone number
• Technical data (IP address, web browser type and version, operating system)
  User personal image
• Free trial additional data
  • Phone number
  • Company
  • Job title
  • City
  • Country
  • Project name

Content: When using VisiLean, you input, edit and upload information for effective use of the cloud service. VisiLean collects, converts and stores this content in connection with the service.

We collect data in the following ways:

• Data is given to us by you, and
• Data is collected automatically

Visilean will collect your data in a number of ways, for example:

• When requesting a free trial of Visilean if offered through our Website
• When contacting us to get more information on our product through a web form on our Website
• When registering to Visilean cloud service as a free trial user or as a commercial user
• When updating your profile information through Visilean service

When you use the VisiLean cloud service, we will collect your Data automatically, for example:

• We automatically collect some information about your IP address, computer operating system and language settings. This information helps us tailor our service for optimal performance, learn how you use and interact with our service content and also assist us in providing the right site content formatted for your device and locale. It may also be used to verify users have the authorisation needed for the Service to process their requests.

Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, the data may be used by us for the following reasons:

• To fulfil the request for more information that you have contacted us for
• To fulfil the delivery of access to a free trial of Visilean service
• To fulfil the contract of a commercial Visilean project license that we have signed with a customer organisation, and that you directly or indirectly are a part of through the customer, the customer’s subcontractors or through us or our partners
• To personalise your VisiLean experience and to better respond to your individual needs
• To improve VisiLean service and our customer service
• To send periodic emails like newsletters, company news, information about updates, product and service information etc. You will be able to opt-out of these emails at any time.
• To administer a contest, promotion, survey or other Service feature
• Non-private or Non-Personal Information: VisiLean may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of the Service.

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We will only transfer data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

We may share your data with the following groups of people for the following reasons:

• any of our VisiLean group companies or affiliates – to ensure proper administration of the service and businesses
• our employees, local business partners, subcontractors, support agents and/or professional service personnel – to offer user advice and provide information in relation to how to use VisiLean more efficiently and develop better documentation for our customers and users
• third party service providers who provide services to us which require the processing of personal data – to store and manage all user data including newsletter subscription settings
• business partners and subcontractors used for the development of our services

Our business partners may process your personal data only for measures carried out on our behalf
for the purposes defined in this privacy policy. We always ensure that our partners do not process
the personal data transferred to them for any other purposes.

Visilean securely stores your data at following business partners and subcontractors:

• DigitalOcean, LLC (for active and backed up Visilean service data)
• The Rocket Science Group LLC d/b/a Mailchimp (for newsletters and announcements)
• Zoho Corporation Pvt. Ltd. (email server and support helpdesk solution)
• Agile CRM Inc (for recording free pilot user information)

Visilean will keep your data as follows:

• Personal data related to free trials for the length of the trial period (typically 30 days) after which the data will be erased.
• Personal data related to commercial Visilean projects as agreed in the project contract, which also can include archive storage of project and user data after the project has finished.

Visilean would like to make sure you are fully aware of your data protection rights. Every user is entitled to the following:

• Right to access – the right to request a) copies of the information we hold about you at any time, or b) that we modify, update or delete such information. If we provide you with access to the data we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct – the right to have your data rectified if it is inaccurate or incomplete.
• Right to erase – the right to request that we delete or remove your data from our systems, under certain conditions.
• Right to restrict our use of your data – the right to “block” us from using your data or limit the way in which we can use it, under certain conditions.
• Right to data portability – the right to request that we move, copy or transfer your data, under certain conditions.
• Right to object – the right to object to our use of your Data including where we use it for our legitimate interests

To make enquiries exercise any of your rights set out above, or withdraw your consent to the
processing of your Data (where consent is our legal basis for processing your Data), please contact
us via this e-mail address: info@visilean.com.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority.